Great customer service and communication

Item: Great customer service and communication
Rating: 5
Author: Armor Xteriors

Great customer service and communication throughout the process of having my roof repaired and replaced. Once the job was scheduled it was completed in a single day and they did a great job.

July 12, 2022/by Armor Xteriors

Recents Reviews

This company is legit and professional. After these recent storms, Paul came out on a Saturday evening to cover my damaged roof after another local company said they were coming and never showed up. Paul is an absolute professional and… Read more “Absolute professional and I appreciate him looking out for me.”

Russel B.

Verified Google Review

I’m getting ready to sell my home, but needed some repairs done. Armor Xteriors has been great. Amid all the work they are doing from tornado damage in the area, they came and took care of my smaller repairs. Dan… Read more “Armor Exteriors is a 5 star company.”

Karol R.

Verified Google Review

Just used Armor Exteriors for a new roof. From the start to the finish, a class act. Liked their prices and quality too. Great hard working crew finished the job in 1 day + a couple of hour the following… Read more “I would recommend and not think twice.”

Daryl B.

Verified NextDoor Review

Wonderful experience, wonderful people, and fantastic job, besides having wonderful windows you couldn’t tell they had ever been at my house.! They made sure to clean their mess took all my old windows when they left!!

Pam C.

Verified Google Review

From first call on a Tuesday to the job being complete the next Thursday, my experience with Armor Xteriors was phenomenal. I would highly recommend them. Their customer service is stellar. Thanks to their team again.

Tamy K.

Verified Google Review

Oh my goodness….where do I start?? I’m absolutely thrilled with this company! From the very beginning, talking with Susie to talking with Dan and having a contractor who acted immediately, professionally and with such quality. Susie kept me updated on… Read more “I know exactly who to call and who to refer! I truly appreciate you guys!!”

Kristin G.

Verified Facebook Review

We purchased a home that we knew needed work. The first project was to replace the 40+ year-old metal roof. Because of the condition of the existing roof, we expected other damage from previous leaks. We specifically looked for a… Read more “They were a pleasure to work with from the first day.”

Jim T.

Verified Google Review

Had a small leak and a few damaged shingles on my roof. Dan came out not only fixed the leak but did an exception on the roof. When the time comes to replace the roof I will definitely be calling… Read more “Thanks Dan and everyone at Armor Xteriors!!!”

Kevin M.

Verified Google Review

Beautiful work! Good people. Job done quickly and well. Excellent work and customer service! Would use them again. Love my new roof!

Dana C.

Verified Google Review

Grand service, ON TIME, as they said they would be. Worked us in to alleviate our wait. Each worker was friendly and understanding. Special applause for Michael and Chris, will call them again if the need arises.

Art J.

Verified Facebook Review

Armor Xteriors installed a “Winterized Roof” specially designed to protect our home during protracted snow and ice storms. Dan designed a great “Winterized Roof” and Chris did a great install. Should now have no damage to our home if a… Read more “Great Job by Armor Xteriors!”

Claude R.

Verified Google Review

Could not ask for a better experience. Quality work done right on time, and without a hiccup.

Christopher A.

Verified Google Review

This company is amazing. When I found them business I was still living on the West Coast, which can make it difficult to find hardworking, trustworthy companies to do the work well. I had two other contractors take my money… Read more “I can’t thank everyone enough, and will 100% refer your company in the future!”

Katrina V.

Verified Google Review

We used Armor Xteriors for siding/windows. We had a wonderful experience. Great attention to detail and quality work. Highly recommend!

Jason D.

Verified NextDoor Review

Reworked damaged flashing from original construction and incorrectly installed windows

Doug E.

Verified Google Review

Paul was on time and very informative on the roofing process. Codes and products change all the time and depending on when your home was built you could be missing out on some great products to help protect your roof.… Read more “On time and very informative on the roofing process”

Darrick H.

Verified Facebook Review

Dan and Paul were great to work with. They were in constant communication and were very attentive to our questions. Their follow through and attention to detail was exceptional. We would definitely recommend.

Floyd C.

Verified NextDoor Review

A great group of professionals that did a great job on a repair that we needed. Thanks!

Chad P.

Verified Facebook Review

Excellent customer service, great attention to detail, and all-around a job very well done! We enjoyed working with Dan and his team and really appreciate the hard work, respect, and follow-through that they all showed throughout the duration of the… Read more “We plan to use Armor Xteriors again for any future projects”

Lauren H.

Verified Google Review

From beginning to end, working with Armor Xteriors was great. Starting with rep Michael Reed, who was friendly, knowledgeable, responsive and helpful throughout the evaluation and insurance process. Chris Santos was the Proj. Mgr. and took the time to answer… Read more “Everything went great!”

Shanae A.

Verified Google Review

Michael, Chris and their teams of workmen were all very professional when it came to answering questions, providing detailed quotes and installing my new roof and gutters.Even though Michael met with me back in October 2021, he waited patiently for… Read more “I would highly recommend this company.”

Johnnie R.

Verified Google Review

I sincerely appreciate Armor Xteriors expertise and integrity to a job well done. Homeowners can get antsy investigating repair and installation companies. We had a hard rain last night, first time since installation. Before installation, I would’ve been cringing throughout… Read more “Armor Xteriors came recommended to me and I certainly will highly recommend them to you.”

Sue M

Verified Google Review

I have contacted Armor Xteriors on multiple occasions to inspect my roof for one reason or another. They are always responsive, professional and punctual. As a service member, I value these qualities in the businesses I choose. Dan has come… Read more “Always responsive, professional and punctual”

Ryan M.

Verified Google Review

Would recommend 10/10 service. They are very well at answering questions and letting you know all what is going on. They were on time and our roof and gutters look amazing!

Hayle J

Verified Google Review

David Richards responded to my phone call to Armor Xteriors to look at my roof and determine if I needed a new roof. When he arrived for the appointment, he walked around the exterior of my house, took photos, pointed… Read more “Great employees you have working and representing your company”

Sandra H.

Verified Survey Review

Very friendly. And great communication. Also appreciated the 18 month interest free installment they offer through a company. Chris was very responsive and came out while they were working on the roof and answered all questions I had.

Char B.

Verified Google Review

I cannot speak enough praises of Armor Xteriors. The process from the beginning to the final minute was so easy and wonderful. We worked with Paul for the quote and to discuss materials/timelines. He was personal and not at all… Read more “Affordable, particular, thorough, and outstanding, honest, and trustworthy people.”

Kaitlyn L.

Verified NextDoor Review

Jorge, Hector, Michael, Chris, and the rest of the crew, worked on my properties the same way they would work on their own homes. There’s a reason why these guys have a 4.9 on Google. Everyone is a pro. Unforeseen… Read more “Everyone is a pro!”

Todd W.

Verified Google Review

Using this company was a great experience all the way around! Michael came out to my home to quote the project. I was not able to be home so we chatted over the phone about my needs and how I… Read more “They Did An Awesome Job”

Natalie D.

Facebook Verified Review

I had a minor roof issue that I called in this afternoon. Paul from Armor Xteriors answered on the first call and immediately sat up an appointment to inspect our roof. He was actually able to come out this afternoon… Read more “I would suggest this group to anyone.”

Bo T.

Verified Google Review

Contacted Armor Xteriors. Had a roof claim from storm damage. From start to finish Armor Xteriors was on top of everything. The assistance provided with the insurance company was outstanding. When there was glitch with the insurance company they stepped… Read more “We love our new roof”

Mary P.

Verified Google Review

Friendly and professional. They know their stuff and get the job done right. They were very quick in getting the repair done. Highly recommend!

Mark L.

Verified Google Review

The owner came and did some repairs on my roof. He came on time and was thorough! When I need a new roof, Armor will be the company I use!! He was very reasonable too!

Anita K.

Verified Google Review

They went above and beyond and fixed our roof / chimney leak for much less than the previous quote I had! I am so grateful I was able to entrust them with this project. They are the best and I… Read more “They went above and beyond”

Laura M

Verified Survey Review

Armor Xteriors replaced the entire hip roof on my 3,000+ sf home. My roof is very steep and has a lot of valleys. Dan was very patient in answering my questions and explaining in detail how they would complete the… Read more “I highly recommend Armor Xteriors.”

Mozelle V.

Verified Google Review

I would highly recommend Armor Xteriors . My roof was leaking after a storm blew off my shingles. Paul was very honest. He checked my roof and attic and made sure he gave me a good estimate. Very friendly and… Read more “They know how to treat a customer and stand behind their service.”

Elizabeth S.

Verified Google Review

Armor Xteriors is amazing! They did the siding on our house and I would just like to say our siding was very bad. They replaced all of it and redid the Collums, gutters, and all wood around our windows. And… Read more “Armor Xteriors is amazing!”

Chris B.

Verified Google Review

I contacted Armor Xteriors for an emergency situation. I had a quote within 6 hours of my initial phone call and the problem had been identified. At the time of the quote it would be around 2 weeks before they… Read more “Happy to recommend them to commercial and residential property owners.”

Brianne L.

Verified Facebook Review

We have had Armor come out to our 1930 built home twice. The first was for a roof inspection. We actually had a bad experience after another contractor came, told us we needed roof work done, and then left after… Read more “It’s been extremely easy to work with this company, and I feel that they are honest.”

Tess H

Verified Google Review

Bryce was my first contact, and he was enough to give you guys a high rating in my book, BUT then the rest of the crew were just incredible. If service was this good at all companies, the word service… Read more “Thanks to all of you, because I know it takes a team.”

Robert C.

Verified Google Review

After the seller of our house had their contractors try three times unsuccessfully to repair our sunroom roof, I called Armor Xteriors the day of a heavy rain because my sunroom was flooding. They were able to come by same… Read more “My family and I are relieved!”

Dustin C.

Verified Facebook Review

After the tornado had roofing companies not show up for estimates, Show up and not give quotes. Then Dan from Armor came out, showed up on time, gave quote the next day, and installed the next week. Everything was great.… Read more “Everything was great. Beautiful new roof.”

Tina F.

Verified Google Review

My initial meeting with Michael Reed was very helpful, informative and knowledgeable to give me the confidence to proceed with Armor for my new roof. My new roof not only looks great but also was installed with plenty of nails… Read more “I would certainly recommend Armor to anyone considering a new roof.”

Recent Customer

Verified Survey Review

From the moment I placed the call about issues with my gutters to the time I met with Michael Reed, Armor Xteriors exceeded my expectations. Michael Reed was very professional and was able to answer all of my questions. He… Read more “Needless to say, my new gutters look fabulous and problem solved”

Janice P

Verified Google Review

We had a great experience working with Michael and the gutter division to install our gutter guards. For a job like this, it’s hard to know who to trust. As soon as we met Michael, we felt confident that he… Read more “Kind, Professional, and Knowledgeable”

Natalie L.

Verified Google Review

From my initial contact with the company to the completion of the project on one of the coldest days of the year, I was impressed and pleased with the professionalism and workmanship of Armor Xteriors. My soffits and fascia look… Read more “I was impressed and pleased with the professionalism and workmanship of Armor Xteriors”

Ken K.

Verified Survey Review

Wonderful to work with! I found I needed a new roof, and it was my first big home upgrade purchase. Armor exteriors was very easy to work with provided clear guidance on what needed to be done, how long it… Read more “Wonderful to work with!”

Elise O.

Verified Google Review

Michael Reed was the salesman that came out to do the inspection and estimate on our roof, he was extremely professional and very knowledgeable. I showed him where the wood rot was on the corner of the house and he… Read more “I would definitely recommend Armor Xteriors to anyone and everyone”

Ryan H

Verified Google Review

Armor Xteriors was my 4th roofing contractor to look at my roof. The only one to go into attic. Paul did a great job with pictures he took to show the problem, which was a boot over the kitchen. Dan… Read more “The cleanup was great, couldn’t tell they had been there.”

Betty H.

Verified Google Review

Chris was very informative throughout the entire process and led the roof replacement project form start to finish. The crew was great, Noelle and this team did a great job. Very happy with the new roof and quality

Thomas M.

Verified Google Review

Armor Xteriors has given me an excellent experience, high-quality work and materials. The staff are very professional, knowledgeable and willing to go the extra mile to make sure you are satisfied. I can’t say enough about how well they have… Read more “I highly recommend them for all your roofing and exterior needs.”

Daniel C.

Verified Google Review

Started with a simple phone call to receive a quote on exterior siding and roof estimate. After the initial consultation with Dan, we were certain ArmorXteriors was going to be our top choice. Our top priority was to mimic original… Read more “I encourage you to contact Armor.”

Chaz & Allison

Verified Google Review

I had three estimates to replace our 25+ year old roof. Of all the contractors I contacted, only Paul and his team took the time to crawl up in the attic and inspect the roof structure completely. He also shared… Read more “Our new roof looks great and has been leak free!”

David V.

Verified Google Review

I would like to think Dan and everyone with armor xteriors. Love my new roof, everyone that has helped in the process. Excellent excellent job. I would recommend them for anyone that’s needing work on their home. Can’t wait for… Read more “Love my new roof!”

Jack J.

Verified Facebook Review

I can not say enough good things about Dan and the employees of Armor Exteriors! I called them on a Monday morning in a PANIC because a piece of siding had come off my house at the very top! We… Read more “THIS IS CUSTOMER SERVICE! And his work is perfect! I will never use another company!”

Lauren K.

Verified Google Review

I made an appointment on line and received prompt confirmation of the appointment. The owner showed up to assess my roofing repair needs at exactly the appointed time. He was personable, courteous and professional and was able to diagnose the… Read more “I could not have asked for a better experience.”

Thomas C.

Verified Google Review

My husband and I are contractors ourselves and we contacted Dan from Armor Xteriors to put a new roof and gutters on our home. They were exceptional! Professional, prompt and very good communication throughout the project. He did exactly what… Read more “I am looking forward to doing business with them again”

Sherri H.

Verified Facebook Review

They came right out for the estimate . more importantly they came and did the work when they said they would unlike a well-known company I had originally hired a year before and they never showed up to do the… Read more “Very well informed, respectful of me and my property”

James G.

Verified HomeAdvisor Review

Armor Xteriors were great! They gave me a prompt quote and finished the work quickly and beautifully! I would definitely recommend them!

Michelle O.

Verified Google Review

Armor xteriors was great to work with. Came out quickly and got me the quotes right after. Chris and Paul were great at answering all my questions and getting everything completed quickly as soon as I got insurance approval. The… Read more “The new roof looks great and they made sure to clean up any mess when they were finished.”

Elizabeth J.

Verified Google Review

Prompt, professional service from salesman and crew. I now have a beautiful, new roof and gutters. Work was completed very quickly,(less than 10 hours all together) and we are very satisfied customers.

Carl P.

Verified Facebook Review

I wanted to formally express my sincere appreciation to Gary and acknowledge him for his unrivaled customer service approach. Gary met me at my house today and he provided me a very transparent and pleasant experience as we discussed my… Read more “Very transparent and pleasant experience as we discussed my options”

Matt M.

Verified Survey Review

I had Armor Exteriors complete a total exterior renovation on an old ranch house. Roof, gutters, siding, new columns on the front porch and even wrapping an old shed that we need in vinyl and soffits to match the house.… Read more “We get compliments every time someone drives by.”

Geoff H.

Verified Google Review

These guys were amazing and responsive. Dan was great and professional! Will call them again if I need them.

Carla M.

Verified Google Review

Very professional, attentive and helpful. Showed up on time every time, prompt to to respond to questions. We have a tricky and very tall roof for our gutters. I appreciated the depth Michael went to in determining our gutter and… Read more “One Time & Prompt To Answer Questions”

Heather S.

Facebook Verified Review

We can wholeheartedly recommend Armor Xteriors to anyone and everyone. Gary came and assessed our vinyl siding situation, and was as up front and honest could be. He was kind, courteous, and honest; it was obvious that he cared about… Read more “We can wholeheartedly recommend Armor Xteriors to anyone and everyone.”

Andrew P.

Verified Google Review

Excellent materials, workmanship, knowledge and service. Professional and great communication from the quote to the finished product. Excellent clean up. We highly recommend this company for your roofing needs. Best company we’ve worked with since relocating to Tennessee.

Robin H.

Verified Google Review

We recently used Armor Exteriors to replace our front door and sidelights. They were really great to work with from the beginning of the process until the very end. And the finished product FAR exceeded our expectations. It is beautiful… Read more “Will definitely use Armor again!”

Carmen K.

Verified Google Review

Chaz C.

Verified Google Review

Thank you for the hard work and communication. When I found your business I was out of state. I had two other contractors take my money and disappear in the midst of working on different projects prior to this so… Read more “Thank you for the hard work and communication.”

Katrina V.

Verified Survey Review

Had a leak on one part of my roof and needed to have it fixed. After having a roof inspection, Paul let me know how worn the roof was and that I should start planning for a full replacement within… Read more “Super fast and left almost no trace that they were ever here”

Jonathan R.

Verified Google Review

I recently had a new roof put on my home with Armor Xteriors. It was a wonderful experience from start to finish. I was home through out the entire installation, all of the workers were very hard workers and did… Read more “So nice and accommodating”

Cathy O.

Verified Google Review

They just did a project on our home. Finished on time and cleaned up like promised. Work was excellent and if you are looking for exterior work use these folks!!!!

David H.

Verified Google Review

Customer Service, communication and qualify of work was exceptional! I would definitely recommend Armor!!

Kelly W.

Verified Google Review

Armor Roofing did an outstanding job from start to finish installing our roof. From the start, Paul was very easy to work with and explained the process in detail. We were given several options which we took advantage of. The… Read more “We would recommend Armor Roofing without any reservations”

Jim & Carol R.

Verified Google Review

My windows were installed today, and I absolutely love them. From the beginning Mr. Gary was a very professional and explained everything with the process from beginning to end. The installers are amazing and will return tomorrow to complete my… Read more “My windows were installed today, and I absolutely love them.”

Cheryl W.

Verified Survey Review

The initial quote was efficient and accurate. The installation was completed quickly and was very well done!

Joe F.

Verified HomeAdvisor Review

Armor Exteriors did a great job replacing my MIL’s roof. Not the cheapest but very professional

Joanna V.

Verified NextDoor Review

This company is amazing. It’s obvious they take pride in their work. Dan was great to work with and he actually took care of a small repair for free. I will definitely utilize this company for future projects.

Yvonne C.

Verified Google Review

I’d like to take this opportunity to express our deepest appreciation for the awesome job that Mike, George and his complete crew did with the install of the new roof. It was amazing to watch them preform the job and… Read more “What was expected to take two days was completed in one.”

Phil J.

Verified Google Review

We recently moved and our new house needed a new roof. Without hesitation I called Dan at Armor Exteriors because we had such a great experience the first time and, yet again, I was not disappointed. I didn’t even bother… Read more “Does whatever it takes to make sure that we are pleased with the work.”

Kim C.

Verified Google Review

Dan and his team were wonderful!! They did my roof in one day! Armor-exteriors is professional and a one stop shop! I received a new roof, new gutters, and new windows. I will definitely be telling everyone about how wonderful… Read more “I will definitely be telling everyone about how wonderful and proficient they all are!!”

Alyson T.

Verified Google Review

Great customer service and communication throughout the process of having my roof repaired and replaced. Once the job was scheduled it was completed in a single day and they did a great job.

Jacob O.

Verified Google Review

Armor Xteriors just did our roof and gutters in December and they did a great job. Very professional, thorough estimate and completed in a very timely manner.

Mary P.

Verified NextDoor Review

Very impressed with the work as well as their well run operation. Communication was excellent. Very pleased with the end result.

David C.

Verified Google Review

Dan and his crew was always very professional and right there when they were needed. We had a lot of tornado damage that happened this past April to our roof and gutters. Dan made everything easy for us and we… Read more “If you need anything done please give them a call because they will get it done!”

Latisha K.

Verified Google Review

Armor Xteriors has always come through for my home needs. From one house that needed all new windows and vinyl siding to the next home that needed a new roof. Dan and his team took care of us completely. From… Read more “It wasn’t hard for us to decide who to call for our next home’s roof replacement”

Jenny S.

Verified Google Review

I would give Armor Xteriors 10 🌟’s, that’s how good they are. Paul was MAGNIFICENT, he made this experience very easy. He was always available and professional, when he communicated with us. He made sure the work was up to… Read more “I would give Armor Xteriors 10 Star’s, that’s how good they are.”

Gail M.

Verified Google Review

Armor Xteriors was professional and precise from the moment we began our quote. I have no complaints whatsoever. The work crew, led by Dewayne, was the best work crew I’ve ever dealt with. They came to work early, often skipped… Read more “Professional and precise from the moment we began our quote.”

Kaitlin L.

Verified Google Review

Every person that I spoke with was friendly, professional, and very helpful. My roof looks incredible, I finally have a vent system to preserve the roof and make the attic less than nuclear fusion temps, and one half (the other… Read more “Every person that I spoke with was friendly, professional, and very helpful”

Samantha N.

Verified Facebook Review

After an extremely frustrating experience with another company that has since gone out of business, I contacted Armor. Owner Dan Markley and salesman David Richards provided immediate and exceptional service. In this day and age, it’s refreshing to meet people… Read more “I’ll be recommending them enthusiastically to all of our friends.”

Greg T.

Facebook Verified Review

I so appreciated your professionalism, your fine detailed work and excellent customer service. It has been a true joy to do business with you! We WILL be calling upon you for the next project!

Amy N.

Verified Facebook Review

My home inspector pointed out a few items that needed to be looked at further on my roof and recommended Armor Xteriors . I called Paul late afternoon and he was very helpful and honest. He took time to walk… Read more “Very responsive and helpful!”

Anna H.

Verified Angi Review

When the tornado hit us in April, we had holes in the roof and a quarter of our gutters and downspouts missing. We went with the first roofing company that picked up the phone for repairs and oh boy, was… Read more “Now that’s quality service!”

Jordan K.

Verified Google Review

If anyone needs roofing or gutters I highly recommend this company.

Diane P.

Verified Survey Review

Dan and Paul at Armor Xteriors have been extremely helpful and professional during our time dealing with the tornado damage. They have helped us deal with insurance and worked on analyzing our damage to make sure we received the correct… Read more “Would recommend them to anyone needing work done.”

Daniel F.

Verified Google Review

Armor Xteriors did an amazing job on our gutter replacement and install. Their price was competitive, they have multiple colors to choose from for gutters (one was actually a perfect match for our paint color) and the larger gutter has… Read more “The installers were neat, fast and friendly!”

Windie M.

Verified Google Review

I called on Dec 23rd 2018 to have a tarp put on my roof I have called close to 75 different roofing companies in our area and the ones who did answer said they could not come and tarp my… Read more “Polite, professional, and friendly”

Matthew K.

Verified Google Review

The work was completed fast when the materials arrived .The employees that did our siding communicated very well with us on every step and also dealing with the salesman owner and others was very professional. Thanks again for the awesome… Read more “Thanks again for the awesome job on our home!”

Angle A.

Verified Google Review

Roof, siding, soffits, and gutters all replaced. ArmorExteriors was fantastic to work with. Delivered exactly what they said they would at the precise cost they quoted. Excellent work.

Randal S.

Verified Google Review

Armor Exteriors was professional from the very beginning of contact. I reached out a little over a year ago to get quotes on repair vs installation. One year later it was truly time to just perform a roof replacement as… Read more “Professional From The Very Beginning”

Brandon C.

Facebook Verified Review

We used this company for siding on our house. It turned out beautiful and we were very pleased with the installation. I had just a couple of very minor concerns and they were corrected right away.

Teresa H.

Verified Google Review

We would recommend Armor Xteriors to our friends and family. They really came through for us after our house was damaged by the April tornado in Ooltewah. Paul helped with negotiations with our insurance and they installed a new roof… Read more “Our new roof looks great and was a big step in putting our life back together.”

J.D. Warren

Verified Google Review

Outstanding professionalism. The whole experience truly exceeded my expectations. Outstanding communication from the first meeting with, Dan, to the completion of our project with the project manager, David. Our install team , Joe and Brandon, were true craftsmen.

Christopher M.

Verified Facebook Review

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